Last updated: September 2025

Barry & Frank (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit barryandfrank.com and purchase products through our online shop.

1. Information We Collect

When you use our site or make a purchase, we may collect:

Personal Information: Your name, email address, billing/shipping address, phone number, and payment details (processed securely by third-party providers).
Order Information: Products purchased, order total, and delivery details.
Technical Information: IP address, browser type, device information, and cookies to improve site performance.
Account Information (if applicable): If you create an account, we store your login details securely.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer service and respond to enquiries.
Send order confirmations, shipping updates, and important service emails.
Improve our site and services.
(If you opt-in) send marketing emails about new Barry & Frank products, shows, and updates.

We will never sell your personal data to third parties.

3. E-Commerce & Order Fulfillment

Our store is powered by WooCommerce. When you place an order:

WooCommerce collects necessary order details and securely passes them to our fulfillment partners.
We use third-party fulfillment services (such as Printify, Amazon, or other print-on-demand and distribution providers) to produce and deliver products. These providers receive only the information required to fulfill your order (for example: name, shipping address, and product details).
Payment is processed securely via Stripe, WooPayments, or PayPal. We do not store your card details.

4. Cookies & Tracking

We use cookies to improve your browsing experience, remember your cart, and measure site traffic.
You can disable cookies in your browser settings, but some features (like the shopping cart) may not work properly.

5. Sharing Your Information

We may share information with:

Service providers: Payment processors (Stripe/PayPal), shipping companies, and fulfillment partners.
Legal requirements: If required by law or to protect our rights.

We do not share your information with advertisers.

6. Data Security

We take reasonable steps to protect your information, including SSL encryption on our site. However, no method of online transmission is 100% secure.

7. Your Rights (Australia & International)

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data (unless we must keep it for legal reasons, such as tax records).
Opt out of marketing emails at any time.

8. Children’s Privacy

Our content and products are family-friendly and often designed for children, but this website is intended for use by adults (such as parents and guardians) who make purchases on behalf of children. We do not knowingly collect personal data directly from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us through our Help Desk and we will take steps to remove such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, your personal data, or your orders, please contact us through our support portal:

Barry & Frank Help Desk
Submit a Request

We aim to respond to all legitimate customer enquiries within a reasonable timeframe. Please note that we may not respond to unsolicited, spam, or abusive messages.