Last updated: September 2025
Because our products are custom-made and fulfilled through third-party providers, our refund and returns policy is simple:
- We only accept refund or replacement requests if the product is defective, damaged, or incorrect.
- Requests must be submitted within 14 days of delivery.
- Refunds are always issued to the original payment method.
- We do not offer refunds or exchanges for change of mind, wrong size ordered, or digital downloads.
How to Request a Refund or Replacement
To request a refund or replacement:
- Submit a request through our Help Desk.
- Include your order number and photos of the issue.
- We’ll review and let you know if your request has been approved.
Digital Products
Digital products (such as music downloads) are non-refundable once delivered.
Contact Us
For any questions about refunds or returns, please use our support portal:
Barry & Frank Help Desk
Submit a Request